Shipping policy

This policy sets out how we dispatch and deliver Iron Fox orders. It sits alongside our Return and refund policy.

Where we ship
We ship to addresses in the United Kingdom. We do not currently ship internationally. If that changes, this page will be updated.

Processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed at a weekend or on a public holiday are processed on the next working day.

Delivery options, costs and timings
Available delivery options, their cost and their estimated delivery times are shown at checkout before you pay. Estimated delivery times run in working days from the date of dispatch, not from the date you place the order. They are estimates provided by the carrier and are not guaranteed.

Tracking
Where the delivery option you choose includes tracking, we will email tracking details once your order has been dispatched.

Delays
Carriers occasionally run late for reasons outside our control. If your order has not arrived within 10 working days of dispatch, email hello@ironfoxhq.co.uk with your order number and we will chase it with the carrier.

Delivery addresses
Please check your delivery address carefully at checkout. We cannot change or redirect a parcel once it has been dispatched. If an order is returned to us because the address was incorrect or incomplete, we can send it out again, but we may ask you to cover the cost of postage.

Damaged, missing or incorrect items
Please inspect your order when it arrives. If anything is damaged, missing or not what you ordered, email hello@ironfoxhq.co.uk within 48 hours of delivery with your order number and, where relevant, a photograph. We will put it right.

Lost parcels
If a carrier confirms a parcel as lost, we will replace it or refund it in full. Nothing in this policy affects your statutory rights.

Contact
Iron Fox
Corner Oak, 1 Homer Road, Solihull, Birmingham, B91 3QG, United Kingdom
hello@ironfoxhq.co.uk